Privacy Policy

1. Introduction

Prestige Bathrooms ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• •Name, email address, phone number, and postal address
• •Project details and service preferences
• •Payment information (processed securely by our payment provider)
• •Communication preferences

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• •IP address (anonymised) and browser type
• •Pages visited and time spent on our site
• •Referring website and search terms
• •Device information (screen resolution, operating system)
• •Usage data through Google Analytics (only with your consent)

3. How We Use Your Information

We use your personal information for:

• •Providing quotes and responding to enquiries
• •Delivering our services and managing bookings
• •Sending service-related communications
• •Improving our website and services
• •Complying with legal obligations
• •Marketing communications (with your consent, which you can withdraw at any time)

4. Legal Basis for Processing

We process your personal data based on:

• •Consent: When you opt in to marketing communications
• •Contract: To fulfil our contractual obligations to you
• •Legitimate Interests: To improve our services and prevent fraud
• •Legal Obligation: When required by law

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• •Service providers who assist in our operations
• •Professional advisers (solicitors, accountants)
• •Law enforcement or regulatory bodies when legally required

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, typically:

• •Quote requests: 12 months
• •Customer records: 7 years (for tax and legal purposes)
• •Marketing consent: Until you withdraw consent

7. Your Rights

Under UK GDPR, you have the right to:

• •Access your personal data
• •Rectify inaccurate data
• •Request erasure of your data
• •Object to processing
• •Request restriction of processing
• •Data portability
• •Withdraw consent
• •Lodge a complaint with the ICO

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

9. Cookies and Analytics

We use cookies and similar technologies to improve your browsing experience. This includes:

• •Google Analytics: We use Google Analytics (with anonymised IP addresses) to understand how visitors use our website. This helps us improve our services. Google Analytics is only activated if you consent to analytics cookies.
• •Essential Cookies: Required for the website to function properly (e.g., security, session management).
• •Cloudflare Turnstile: Used for bot protection and security on forms.

You can manage your cookie preferences through our cookie banner or by visiting our Cookie Policy page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page.